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Shipping and payment terms

                                                                             

          

                                                                                                                                

 

 

GENERAL INFORMATION ABOUT SHIPPING IN SHORT


DOMESTIC/Hungary:
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aving the packages delivered is a mediated service of ours. It is carried out by our contracted partner, the Magyar Posta Zrt throughout the entire territory of Hungary, to the given delivery address, during working time, between 08.00 a.m. and 4.00 p.m. If you request delivery to a PickPackPont, the delivery is implemented by our contracted partner, the Sprinter Courier Service (Sprinter Futárszolgálat).

The computer will offer automatically all the payment and transport options still prior to the submission of the order. Therefore, you only have to make your choice.

You may view the delivery time, the delivery modes and fees by clicking HERE. You will find all the important information in our order confirming letter (even the dispatching and arrival dates of the parcel).

We wish to inform you that based on the modification of Section 22 (5) of Government Decree 335/2012. (XII. 4.) the rules of handing out the parcels were essentially changed starting with the day of April 9, 2014 as follows:

The receiving person has to present his/her personal identity certifying authority certificate (personal identification certificate, driving licence, passport) and if the parcel is not taken over by the addressee, the legal title of taking over has to be also told. If an authorised person takes over the parcel instead of the addressee, we have to also ask at our picking up points an authorisation signed by two witnesses.

The name of the authority certificate that certifies personal identity, its number, letter mark and number, as well as if the addressee takes over the parcel the marking “Addressee”, and if not the addressee takes over the parcel, then - as the legal title - the marking “Deputy Addressee” have to be recorded exclusively on the copy that stays with the handing over party. Storing the handing over certificate and retaining the authorisation has to be done in line with the relevant rules. Handing over party has to retain the authorisation together with the handing over certificate.

DELAYED SHIPPING


Having the packages delivered is a mediated service of ours. Therefore, we are unable to undertake liability for the accuracy of the delivery. We dispatch the parcel with a transport service that is guaranteed by the transporter, by the Magyar Posta Zrt, with the transport and payment mode that are selected by the Customer. In extraordinary cases, there may be delivery delays due to reasons that are out of our control, as e.g. due to the weather, illness, accident, road obstacles, road traffic, etc. Please take into consideration these possibilities, when you submit your order.

If you do not receive the parcel within max 1 day after the time we confirmed, please indicate this at one of our contact points without delay, in order to allow us to take the necessary steps immediately. Please do not wait for days, but make your report straight away.

We are not able to undertake any liability for late parcel dispatches and deliveries that are due to errors caused by the shutdown of the server and by network and/or information technology failures, and for administration and other actually occurring delays that are due to the mistakes of the transporting party.

SHIPPING METHOD


                 
        Home             Workplace           Postal         MOL Gas Station    COOP Store   Automatic Service   PickPack Service
       1-2 b.day           1-2 b.day           1 b.day               1 b.day                  1 b.day               1 b.day                  2-3 b. day

 

IF THE SHIPPING ADDRESS IS HOME


  SHIPPING TIME: 1-2 business day

The Business Courier service of Magyar Posta Zrt. is our contracted official transporter. The parcels are delivered on workdays, in working time, between 08.00 a.m. and 04.00 p.m. (We cannot tell in advance when the deliveryman will arrive to the requested address and he is unable to arrive at specific times, because he has to follows a route that is planned in advance based on the number of the parcels of the given day and the logistics of their addresses). In the case of this delivery option you may not select whether you request delivery on the first or on the second workday. There is no delivery on weekends and on holidays. The deliveryman delivering the parcel is not always the same man, who delivers the mail. If the deliveryman does not find anybody at the delivery address, who would take over the parcel, he will try to deliver it on the next workday again. If the delivery is unsuccessful on the second occasion as well, he will deposit the parcel at the competent local post office. The parcel may be picked up there personally during maximum 4 days after its depositing.

The code of the parcel will be sent by the post in SMS and in email. Upon presenting this code each Post Office in Hungary will be able to help you, and with the aid of this code the parcel can be tracked on the website of the post (www.posta.hu). With this code you may pick up the parcel at the given post office. You will receive the code of the parcel in email after dispatching.

ATTENTION! The parcel will be addressed to the delivery name that is given on the order sheet. At this address, anybody may take over the parcel, however, the parcelmay be picked up at the post office only by the addressee or a person authorised by him.

If there is any problem the deliveryman may try to also contact the Customer by phone. Therefore, we ask you to be available through phone (The deliveryman will not call the number continuously, he will try to call it once or twice. Therefore, we recommend you to be available on the day of delivery).

If due to some reason you will not find the related notice in your post box, or if there will be no phone connection, you may automatically go to the locally competent post office and you may pick up the parcel there personally, starting with working day 3 following the arrival day given by us (and not before) with the aid of the code that is sent in SMS or in email. Therefore, the parcel may be picked up personally at the locally competent post office either with the notice or without it starting with day 2 that follows the delivery time that is confirmed by us, with the code of the parcel.

If you will not receive the parcel, or if you will not receive information about it, by maximum 1 workday after the time of its arrival we confirmed, please indicate this to us without delay. If there would be a delivery delay, please do not wait for days with reporting it, but indicate this towards us without delay, in order to allow us to take the necessary steps. Please do not wait with reporting for days, because they will return the parcel to us after 4 working days following its depositing, and we will have to charge you the cost of returning it.

We can guarantee the day of delivery, however, we are unable to guarantee and we cannot tell the time of delivery, since there may several factors that may influence delivery, as e.g. the weather, accidents, daily parcel traffic, increased parcel traffic prior to holidays, etc.

IF THE SHIPPING ADDRESS IS WORKPLACE

 SHIPPING TIME: 1-2 business day

Magyar Posta Zrt is our contracted official transporter. Delivering the parcels is done in working time on workdays between 08.00 a.m. and 04.00 p.m. (we cannot tell in advance exactly when the deliveryman will arrive and he is unable to go at exact times, because he has follows a route that is planned in advance). There is no delivery on weekends and on holidays. The parcel is not always delivered by the same postman, who delivers the letters. The parcelis delivered to the delivery address on two occasions, on consequent workdays. If the deliveryman has a problem, he will call the given phone number. Therefore, we ask you to ensure your accessibility by phone (the deliveryman will not call the number continuously, but he will try to call you on max 1-2 occasions. Therefore, we recommend you to be available on the delivery days). We can guarantee the day of delivery, however, we are unable to guarantee the time of delivery, since there are several factors that may influence transport, as e.g. the weather, accidents, operation disturbance, daily parcel traffic, etc.

The deliveryman is unable to leave a written notice in your post box in the case of a workplace address, because the address is not a home address. Therefore, there is no competent post office operator. In these cases, you may pick up the parcel at a central post, personally (during an additional 4 days after its arrival). Naturally, this central post office will be located in your settlement. If you will not receive the parcel, or if you will not receive information with maximum 1 workday after the time for which we confirmed its arrival, please indicate this to us without delay. If there would be a delivery delay, please do not wait for days with reporting it, but indicate this towards us and we will send you the code of the parcel. With the aid of this code the parcel may be picked up at the post office. Based on the code they will be able to tell you at each of the post offices in Hungary where the parcel is and where it may be picked up.

We will send you the code of the parcel in email after dispatching it. The parcel may be tracked with the aid of this code on the website of the post (www.posta.hu).

If you will not look for the parcel, and you will not pick it up at the post within 4 workdays, they will return it to us and we will have to charge you the fee of returning it.

IF THE SHIPPING ADDRESS IS MOL GAS STATION 

 SHIPPING TIME: 1 business day

In this case the PostPoints are the MOL petrol stations. If you selected this delivery address, your parcel will arrive to the MOL petrol station that is selected on the order sheet and you will be able to pick it up during the period after arrival that will be confirmed by us (there will be 4 consequent working days available for this purpose). On the occasion of picking up you may even pay with a bank card. Subsequently, if you will not pick up the parcel, they will return it to us, and we will have to charge you the cost of transporting it there and back. Most of the MOL petrol stations are open 24 hours a day. A personal identification certificate is needed for picking up the parcel, or if you are not the person picking it up, an authorisation is required.

We will send you the code of the parcel in email after dispatching it. The parcel may be tracked with the aid of this code on the website of the post (www.posta.hu).

IF THE SHIPPING ADDRESS IS HUNGARIAN POST OFFICE

 SHIPPING TIME: 1 business day

You may ask the delivery of your parcel to any Post Office located in Hungary. This means that the parcel WILL BE KEPT AT THE POST OFFICE and you will have to go to the post office selected by you for picking it up. This way you are not tied to time, you do not have to wait at home for the deliveryman, and you may go to the post whenever you want to pick up the parcel. You may pay at the post with cash on delivery, or you may transfer the money in advance. On the occasion of ordering you may select on the order sheet the post to which you want the parcel to be delivered. If you select the TO BE LEFT AT THE POST OFFICE method of transport, then you will have to go to the post for the parcel and you will have to pick it up there personally within the deadline confirmed by us (you will have 4 working day available for this purpose). Subsequently, if you will not pick up the parcel, they will return it to our department store, and in this case, we will have to charge you the cost of transporting it there and back. A personal identification certificate is needed for picking up the parcel, or if the person picking up the parcel is not the addressee, an authorisation is required. The names of several receiving parties may be also given on the order sheet.

We will send you the code of the parcel in email after dispatching it. The parcel may be tracked with the aid of this code on the website of the post (www.posta.hu).

IF THE SHIPPING ADDRESS IS COOP STORE

 SHIPPING TIME: 1 business day

The PostPoints are the COOP department stores. If you selected this delivery address, your parcel will arrive to the COOP department store that is selected on the order sheet and you will be able to pick up it during the period after its arrival that will be confirmed by us (there will be 4 consequent working days available for this purpose) in the business hours of the COOP department store. On the occasion of picking up you may pay even with bank card. Subsequently, if you will not pick up the parcel, they will return it to us, and we will have to charge you the cost of transport there and back. 

We will send you the code of the parcel in email after dispatching it. The parcel may be tracked with the aid of this code on the website of the post (www.posta.hu).

IF THE SHIPPING ADDRESS IS AUTOMATIC SERVICE (0-24 hours)

 SHIPPING TIME: 1 business day

The Hungarian Post operates 24-hour non-stop Parcel Terminal automats in Hungary.
If you selected this method of delivery, your parcel will arrive to a Parcel Terminal operated by the Hungarian Post and you will be able to pick it up at this terminal any time between 0 and 24 hours of the day.
The post will notify you about the arrival of the parcel in email and in SMS, and subsequently – but not before - you may go and collect your parcel.

Usually the parcels are placed into the Parcel Terminal already between 8 and 10 a.m., but you will be able to pick your parcel up only subsequently, after you get a notice from the post in email and/or SMS.

You have 48 hours to collect your parcel. If you are unable to collect it within 48 hours, the parcel will be moved to the local competent post office, and you may collect it there during an additional 3 working days, personally.

If the parcel is a cash-on-delivery parcel, you may pay on the occasion of picking it up with a bank card, but not with cash. If you selected the payment in advance option, you may simply collect it without having to pay at the site. The parcel may be tracked on the website of the post (www.posta.hu) with the aid of the Tracking Code sent by us in email.

ATTENTION! The parcel capacity of the terminals is not infinite. If the terminal is full, it is impossible to place therein any additional parcels. However, the post will notify the addressee about this, and the parcel will be deposited at the nearest post office, where it may be collected in the business hours of the post office.

EXACT PROCEDURE OF COLLECTING YOUR PARCEL:

1./ We will send you in email the Tracking Code of the parcel after dispatching it to your registered email address. Delivery will be done within 1 working day after dispatching.

It is important that you should give the correct email address and phone number. In the lack of these data delivery will be unsuccessful, and the transport costs of the delivery that fails because of the mistake of customer we will charge to the customer.

2./ The Hungarian Post will notify you in SMS and/or email about the arrival of your parcel to the terminal, and it will send you your Pick-up Code.

3./ You have to enter through the touch screen of the terminal the Pick-up Code you received, and your phone number, and by this you have already opened the compartment that contains the parcel you ordered.

4./ If you ordered your parcel with cash-on-delivery, you will be able to settle the cost of the product through the bank card terminal of the Parcel Terminal. In this case the system will open the compartment only after you have paid with the bank card. You cannot pay with cash to the Parcel Terminal.

5./ You will get an SMS on the fact that the parcel was collected. Thus, if someone else opened the Terminal, you will be informed about it through SMS.


If you are not able to collect the parcel within 48 hours from the Parcel Terminal, they will move the parcel to a local post office, where they will store it and you may fetch it from there personally during an additional 3 working days.

With the Tracking Code we will send you in email you will be able to track the parcel through the www.posta.hu website.

IF THE SHIPPING ADDRESS IS PICK PACK POINT

 SHIPPING TIME: 2-4 business day

You may view the list of the Pick Pack Points, where you may pick up your parcel, their opening times and whether it is possible to pay with bank card at the given point by CLICKING HERE. The parcels will be kept at the given PPP point after its arrival for 7 days. It may be kept there for an additional 7 days upon request (extension of the period is not automatic, it will be done exclusively if it is requested from us).

What is a Pick Pack Point?

Thanks to the more than 600 Pick Pack Points located in 190 cities of the country you may even collect personally the parcel ordered.

Pick Pack Point places for picking up parcels:


The RELAY shops may be found at the traffic nodes (MÁV, BKV, FKF, Volán companies, Budapest Airport ), the INMEDIO, PLAXMAX, COOP STARI, etc. shops are located in shopping malls, hypermarkets, in the walking streets and main streets of the large cities, while the OMV, AVANTI, MOL petrol stations provide easy access for those travelling with vehicles, in order to facilitate your picking up the parcels. 

At the time when the goods ordered arrive to the Pick Pack Point, you will get a notice in SMS, after which you may pick up your parcel straight away and during 5 days after the notice during the opening hours of the shops. In the case of magazine shops usually Monday to Saturday between 08:00 a.m. and 08:00 p.m., while at most of the petrol stations each day of the week between 00:00 and 24:00 hours.

Pick Pack Point Customer Service:
Sprinter Ltd.
Cellular phone: (0036) 30/619-3070 Monday thru Friday: 20.00 a.m. - 22.00 p.m. and Saturday-Sunday: 10 a.m. - 12 p.m.
Phone: (0036) 1 803 6300 Monday thru Friday: 20.00 a.m. - 22.00 p.m.
Email: pickpackpont@sprinter.hu

Advantages of the Pick Pack Points:
- At a high percentage of the Pick Pack Points you may also pay with bank card.
You may find information about this either from the list of the shops or on the occasion when you submit your order and you select the given shop.
-The parcel may be picked up on Saturdays and even on Sundays until late night. 

The maximum value of parcels that may be picked up at the Pick Pack Points:
The total value of the product ordered may not exceed gross HUF 190,500.
If its value exceeds this limit, another delivery mode has to be selected.

Introduction of the Pick Pack Point service (what advantages it provides and in which cases it is practical to select the Pick Pack Point mode of delivery):

We will send you the code of the parcel in email. You may track the parcel with the aid of the code through the website of Pick Pack Point.

MANAGEMENT OF PARCELS NOT COLLECTED (FRAUD, DAMAGE CAUSING)

You may modify, cancel the order any time prior to the dispatching of the parcel.
You may cancel (either in writing or verbally) the order 1 working day prior to dispatching.
If the parcel was already dispatched, but it has not been collected yet, the transport of the parcel there and back will be charged.

- In the case of cash-on-delivery parcels not paid in advance
- In the case of parcels paid in advance
- Management of malicious, intentionally damage causing orders

IN THE CASE OF CASH ON DELIVERY PARCELS NOT PAID IN ADVANCE:
If the addressee does not collect the parcel in spite of having been notified, we will charge to the Customer the cost of dispatching and returning. Moreover, all damages that may be caused will burden the Customer. We are able to send the parcel again only if the total price of the order is paid in advance, and the cost of transporting there and back of the parcel that has not been collected before will be also charged.

Our specialised department store acts in each case in good faith!
However, if the cost of transport is not refunded, we will enforce our claim with the aid of legal means.

All the costs that are established by us and by law will burden Customer in the case of damage causing, fraud or false or malicious orders, which we will enforce with the aid of legal means with the involvement of a notary public, and we will initiate a procedure at the Authorities based on the data that are available to us.

In case the suspicion of a criminal act arises: we may turn to the competent crime fighting organisations in order to have the case investigated. In the course this, we may hand over to the competent investigating authorities, in the framework of co-operation, all the data we have, needed for proving the criminal act.

If a cash-on-delivery parcel is not collected and we have to bring it back to us at our cost, we will not always perform orders to the same address or to the same customer on subsequent occasions. Naturally, during conciliations we will act in good faith towards our clients. However, we reserve ourselves the right to post to certain addresses exclusively after payment in advance, based on our own judgement, or not to deliver the ordered products at all. If BioBronz Kft decides not to send the ordered goods, or to post it only after payment in advance, it will send in each case a notice about its decision to the given email address. BioBronz Kft reserves itself the right to cancel an already confirmed order and/or to refuse delivery.

We draw your kind attention to the fact that the lack of communication or the intentional refusing of communication does not exempt the order submitting party from under its general liability and its compensation liability.

IN THE CASE OF PARCELS PAID IN ADVANCE:
If a product paid in advance is not collected and the parcel is returned to our department store, we will indicate this to the Customer. If we are unable to pick up contact with Customer through email and phone, its order will be deleted after 2 days following the sending of the written notice to the registered email. We will be able to post the parcel again, provided the fee of return transport and of repeated delivery is paid by Customer.

If you have any picking up related problem, please contact us with trust, we are pleased to be at your disposal and we will help you in solving the specific problem you face, since your satisfaction is of utmost importance for us, and we act in each case in good faith.

MANAGEMENT OF MALICIOUS, INTENTIONALLY DAMAGE CAUSING ORDERS:
We do check the data of the orders prior to dispatching the products, and whenever needed we pick up contact with the customer for clarifying the data. If we are unable to do so, we may hand over all those data that are at our disposal to the competent investigation authority for investigation purposes, which are needed for proving that the given order is intentionally malicious.

DAMAGES DUE TO TRANSPORT AND THE MANAGEMENT OF DAMAGED AND DEFECTIVE PRODUCTS

MANAGEMENT OF COMPLAINTS: We are able to accept you complaint if you confirm it in writing (sent to our email address). Of course, you may inform us about your complaint verbally, however, you have to submit the complaint in writing (email) as well.

Make Up Plaza packs its faultless products with the greatest care possible, and it checks their intactness prior to dispatching them. We dispatch exclusively perfect and inspected products. Unfortunately, in spite of the greatest care, damages may occur during transport. However, we are ready to solve problems that are not caused by us, and we are not looking for excuses.

After picking up the parcel – provided you are able to – always check the parcel and the intactness of the product included therein, but at the latest on the subsequent day. Checking the contents of the parcel is generally a due diligence process that may be expected from the customer. Pick up the parcel, open it and check it. If it is possible you should do this in front of the transporter. The transporter – upon your request – may wait while you open and check the parcel, but he is not obliged to do so.

We are not in a position to accept complaints reported, relying only on good faith (after several days).
Therefore, we ask you to check the contents of the parcel at the latest on the working day that follows its receipt.


If the parcel would be damaged during transport and/or its contents would be damaged or broken, or according to you it is faulty, deficient, etc., please report it to us without delay either over phone or in writing.

GENERAL PROCEDURE TO BE FOLLOWED IN THE CASE OF A DAMAGED PARCEL:
Complaint management that deviates from the below described one is also possible!
Therefore, we kindly request you not to return to us anything without discussing it with us before.


You have to go to the local post office and you have to ask that they should record a minutes on the damage, deficiency or fault. We are able to accept any complaint only if this minutes exists. In the lack of the minutes we are not in a position to replace the product and to accept any complaints. For replacement, we need the minutes. Therefore, we ask your kind co-operation in the interest of allowing us to administer the issue in a fast way. We draw your kind attention to the fact that if several days have passed, you will not be able to have a minutes recorded at the post. You may do so at the latest on the working day that follows the receipt of the parcel.

Please observer the above, since after acceptance, in the lack of a minutes, you will not be able to prove that the product was not damaged while it was in your possession, you will not be able to prove that it was not you who dropped, who broke the product after receiving it, or it was not you who did not recognise the smaller products in the packing and you have thrown them out together with the packing material or e.g. you did not like the product and you broke it intentionally in the hope of getting back the price of the product. Naturally, we will act with good faith, however, you have to prove that the product was not damaged while it was in your possession. And you may do so with the aid of the minutes recorded by the post.

If each item you ordered is indicated on the invoice, but you did not find all of them in the parcel, your will have to ask a MINUTES to be recorded about this as well, because unfortunately we are not able to accept any complaints in the lack of the related minutes and we are not able to replace the product only on the basis of good faith or only on the basis of a verbal statement.

THE PROCESS OF RECORDING THE MINUTES:
1./ Contact us (either in writing or over the phone) in order to discuss with us the details of replacement, because we are working from a warehouse stock. Subsequently:
2./ You have to go to the local competent post office with the damaged parcel, with the product (you have to take with you the box/envelope, the packaging as well)
3./ Ask them to record a minutes and tell them your complaint, which they will record.
4./ You have to declare whether you have a compensation demand. There is a separate field on the minutes, according which the amount of the compensation established will be sent by the Post to the Dispatcher. You have to have this marked in order to allow us to replace the product. Thus, you have to transfer to us the compensation right in order to allow us to send you a replacement product the soonest possible. If there is no such cell, where you could mark this, they you have to write down the following statement (we recommend you to take with you this statement, when going there!):

Dear Magyar Posta Zrt,

Undersigned (name, address), due to the ….. damage of the contents of the parcel of the identification number ............……(they will tell you this number at the post) I assign the right of enforcing the compensation demand to the Dispatcher (BIOBRONZ Kft, 2481 Velence, Hunyadi utca 16.), since they will send me the contents of the parcel again.

Thank you:

  (date, signature, address, personal identification certificate number)


If the minutes is in your possession, please write to our info@makeuplaza.hu email address, and attach it (either scanned or a photo of it) to your email. You may send the minutes to us through the post as well to our following address: BIOBRONZ Kft. 2481 Velence, Hunyadi utca 16.

Unfortunately, this official procedure may take a couple of days, but we try to provide for our clients fast and flexible administration services. It is not in our interest to have unsatisfied clients, because we look forward to welcoming you in our department store again!

Transferring the compensation demand to us is needed in order to allow us to send you the product the soonest possible, since it takes for the post to manage the compensation demands 30 days, and its result will not be always positive from your aspect. So, if you transfer to us your compensation demand, you will definitely get the product from us (although, the post will not necessarily refund your damage) and we will handle the 30-day administration process with the post. This is to be done so in your interest.

IMPORTANT! We draw your kind attention to the fact that we are a web department store, and we work from a warehouse stock. Therefore, we are not able to replace each product straight away. We are able to implement replacement with fast administration, if we have the product in the warehouse or we are able to procure it. If we are unable to do so, we will refund the purchase price or you may spend the amount of the compensation at our department store or through interest conciliation we may agree in some other solution, etc., that is, we will do our utmost in a flexible manner to win your satisfaction.

MANAGEMENT OF PRODUCTS THAT ARE DEFECTIVE OR DAMAGED, BUT NOT BECAUSE OF TRANSPORT

We will replace products that are defective or damaged, but not because of transport, but only if it is proven that they are defective. The products we send are faultless, controlled products. If it can be proven that the article ordered and sent is defective, we will replace it free of charge. Please retain the product that is deemed to be defective with all its papers and its box (product packaging) and please contact us, and follow our instructions. When returning the product, not only the product, but its packing has to be also returned to us.

IMPORTANT! We draw your kind attention to the fact, that we are a web department store, and we work from a warehouse stock. Therefore, we are not able to replace the products always straight away. We are able to replace the products with fast administration only if it is on stock, or if we are able to procure it.

If in this regard you would have any problems, please trust us and contact us, and we will be pleased to be at your disposal and we will try to eliminate the inconvenience. Our purpose is to make our buyers happy with our services and our products.

Our slogan is: "WE LOOK FOR THE SOLUTION AND NOT FOR EXCUSES!"

Thank you for your understanding and co-operation.

MANAGEMENT OF ASSUMED DAMAGES, PRODUCT DEFECTS

Deformation may occur in the case of those products that are inclined to melt or flow due to their texture (as e.g. gels, camouflage products, Shea butter, etc.). If this takes place within the package, that is, it does not flow out of the package, the product will retain its function, it will remain usable, therefore, we are not in a position to accept the related complaints. Our department store cannot influence the temperature during transport.

REPLACEMENT OF PRODUCTS

If you ordered a product that does not meet your demands (it has e.g. an inappropriate colour or you do not like it) you are entitled to get a replacement or a refund. This is called the right of cancelling the purchase. Clicking here you may find information on the related process.

WHAT SHOULD YOU DO, IF YOUR PARCEL DID NOT ARRIVE?

If you do not receive your parcel even after max. 1 day following the time we confirmed, please inform us about this without delay at our info@makeuplaza.hu email address, or through our contact phone and we will take the necessary steps as soon as possible, we will explore and manage the problem. Please do not wait for days with reporting.

In some cases, 1 working day delivery delays may occur, primarily in some districts of Budapest. The delay causing factors include the holidays, the unfavourable weather, accidents, illness, road blocks, road traffic, etc.

ORDER CONFIRMATION

Order confirmation:
We confirm the orders at the latest within 24 hours, but naturally we try to confirm them as soon as possible.

Please check for the confirmation letter in your SPAM account as well!
If you do not receive the confirmation at the latest within 24 hours, please inform us about it through our contact points.

The order will come into effect exclusively after our sending the confirmation from info@makeuplaza.hu e-mail address of the Make Up Plaza. Before submitting your order, please check whether you have free email box capacity available. If the email address provided does not operate, we will be unable to confirm the product ordered and to deliver it to the given delivery address. Make Up Plaza does not undertake any liability towards the Customer for delays and for the failure of delivery caused by this.

You will find all the important information in the confirmation letter:
- the data of the customer, the invoice data, the data of the delivery address
- the list, price, delivery cost of the ordered products, and the total amount
- the expected time when it will be submitted to the post
- the data of the bank in the case of transfer, PayPal, card payments,
- the accessibility of the General Terms and Conditions.

You will not have to bear any additional costs beyond the cost that is indicated in the confirmation letter.

If any problem occurs in connection with the order, we will try to settle it with the Customer in email and/or by phone. If settlement is unsuccessful, the order will be deleted within 3 working days.

We will send a notice in each case to those, who pay by transfer, by paying at the bank, by PayPal, by postal pink cheques at the time when the price of the order arrives to our bank account, after the closing of the given bank day, after 06.00 p.m. In this notice, you will find all the important information that is connected to the dispatching of the parcel and the time of delivery.

PROCESSING THE ORDERS, DISPATCHING THE PARCELS

The orders are processed and the client service tasks are done on working days, from Monday to Friday, between 10.00 a.m. and 06.00 p.m. We do not process in each case the orders at weekends, on holidays and on non-working days. You may submit orders even outside the periods that have been given as regards processing the orders. If an order is submitted at a non-working time, the order will be processed on the subsequent working day.

The parcel is handed over to the post on the working day that follows the crediting of the payment on our account in the case of payments by transfers, payments in banks, payment with PayPal. In the case of cash on delivery, the parcel is handed over to the post on the working day that follows the processing of the order. In the case of those, who pay with postal pink cheques, it is handed over to the post on the working day that follows the arrival of the amount. We will send in email a notice about the submission of the parcel to the post, and in the case of cash-on-delivery you will find the notice in our letter of confirmation. Cash-on-delivery orders submitted after the working time are not dispatched always still on the same day.

Delivery time:
Make Up Plaza does all it can in order to provide an as fast as possible service. We reserve ourselves the right to modify the delivery time of the products even after the confirmation of the order. Clicking here you may view OUR DELIVERY FEE TABLE, which contains the delivery times as well.

BioBronz Kft reserves itself the right to modify the delivery time of the orders, however, if it will modify the delivery time, it will send a notice as soon as possible and the Customer has the right to decide whether it will sustain its order or it will have it deleted or modified.

PAYMENT OPTIONS


                                            
                            cash              wire transfer and    online transfer         bank card                PayPal
                                                    cash payment in bank
                 Visa, MasterCard, Maestro                                 
_________________________________________________________________________________________

 CASH
You may pay the total price of the parcel either in cash or by bank card on the occasion of picking it up. Paying by bank card on the occasion of picking the parcel up is also considered a cash-on-delivery mode of payment. You may pay at the MPL courier with either a bank card or cash. The transporter of the parcel is not entitled to hand over to you the parcel in case you do not pay fully the total price of the parcel simultaneously with the handing over of the parcel. We are not in a position to deliver with the payment mode of cash-on-delivery orders the value of which is below HUF 2,000. The amount indicated in the confirmation of the order has to be paid, and there are no other costs. Separate packing fee will not be charged.
 

TRANSFER OR CASH PAYMENT IN THE BANK

TRANSFER:
If you wish to pay for your order through bank transfer, you have to transfer it to our bank account prior to the dispatching of the parcel. We will send you all the information that is necessary for the bank transfer as well as the payment deadline in our confirmation letter after the submission of the order. IMPORTANT! On the occasion of bank transfers in each occasion please fill in the bank “information” cell, and enter there the information we will send you (the name of the customer and the reference number of the order).

Please do not transfer more money than what we confirmed. If you transfer more money and we will have to transfer it back, the cost of the return transfer will be either subtracted or charged. If the total amount of the order does not arrive to our account by the payment deadline that is given in the confirmation, we will be not in a position to dispatch the order and we will cancel it without any separate notice. Your parcel will be dispatched after the total purchase price is credited to our bank account, on the working day that will follows crediting. The costs of transfer shall be paid by the Customer. Separate packing cost will not be charged. Only the amount we confirmed will burden the Customer – there aren’t any other costs.

CASH PAYMENT:
In this case you do not have to give your own bank account number. You have to go to any of the Raiffeisen Banks and you may pay the exact amount given in our confirmation letter to our bank account without any management cost. You may pay in the amount at any other non-Raiffeisen bank as well. However, in this case we recommend you to ask information about the management cost. You will get the confirmation letter together with the required bank data after submitting the order.

3 things are needed for payment through the bank:
1./ The personal identification certificate of the person paying.
2./ The home address certificate card of the person paying.
3./ Our bank account number (you will find this number in our order confirming letter, however, it may be found also on our website among our company data).

When paying the name of the customer and the reference number of the order have to be entered into the “information” cell of the bank for identifying the paid order (we will send these data also in our confirmation letter). Please do not transfer more money to us than what we confirmed. If you transfer more money and we will have to transfer it back the cost of the return transfer will be either subtracted or charged.

If the amount of the order does not arrive to our account by the payment deadline that is given in the confirmation, we will be not in a position to dispatch the order and we will cancel the order without any separate notice. Your parcel will be dispatched after the total purchase price is credited to our bank account, on the working day that will follows crediting. Separate packing cost will not be charged. Customer has to pay only the cost that is indicated in the confirmation letter - there aren’t any other costs.
 

 ONLINE WIRE TRANSFER
If you are able to start a transfer from an online computer, that is, if you have an online access to your bank account, then you are able to transfer us the money from anywhere. The system will send you in the order confirming letter all the information necessary for transfer. You have to transfer the total amount of the order to our bank account prior to the dispatching of the parcel. IMPORTANT! On the occasions of transfers in each case fill in the bank “Information” cell, enter there the information we will have sent you (the name of the customer and the reference number of the order).

Please do not transfer more money than what we confirmed. If you transfer more money and we will have to transfer it back, the cost of the return transfer will be either subtracted or charged. If the amount of the order does not arrive to our account by the payment deadline that is given in the confirmation, we will be not in a position to dispatch the order and we will cancel it without any separate notice. Your parcel will be dispatched after the total purchase price is credited to our bank account, on the working day that will follow crediting. The costs of transfer shall be paid by the Customer. Separate packing cost will not be charged, only the amount we confirmed will burden the Customer – there aren’t any other costs.


 PayPal (instant payment)

We will send you our order confirming letter to your registered email address at the latest within 24 hours after the submission of the order. You will also find your PayPal link in this letter. Upon clicking on this link, the system will direct you automatically to the PayPal site where you may pay. You may pay at the PayPal virtual bank not only and exclusively on the basis of the link we will send you, but you may pay the money through the PayPal system even without the link (the same way as we could transfer to your email that is registered at PayPal).

Our PayPal address: biobronzkft@gmail.com

The management cost of PayPal payments to our department store is HUF 300 in a uniform manner in addition to the transport fee, independently of the amount transferred. We do not know you additional bank costs that are involved in payment through PayPal, it is different bank-by-bank. Please take this into consideration when you pay. No separate packing cost is charged. Only the amount confirmed by us has to be paid by the Customer – there aren’t any additional costs.
 

 PAYMENT BY BANK CARD IN WEBSHOP (instant payment)

You may pay in our department store with a bank card straight away. The letter confirming the order will include all the information needed for payment and a link. Clicking on this link you will get to the secure site of Six Payment Services, where you may pay for your order. Successful payment will be indicated by the system. Subsequently you will get in email the dispatching- arrival times of the parcel and subsequently you will get the tracking code of the package after dispatch. There will be no separate packing cost charged. Only the amount confirmed by us will have to be paid by the Customer – there are no additional costs.

The SIX Payment Services is a member of WORLDLINE. Worldline is Europe's leading provider of payment services.

NON-PAYMENT OF PRODUCTS ORDERED WITH PREPAYMENT

If you submitted your order with prepayment, you have a deadline for prepayment, the exact date of which is given in our confirmation letter. If payment is not made by the deadline, the order will be automatically cancelled. We will not notify you about this separately. In this case the items of the order will be returned to the public warehouse, thus it will be possible to purchase these products again in the webstore.

CONTENS OF THE PACKAGE

- the products
- the invoice

BOTTOM LIMIT OF THE AMOUNT OF THE ORDER

In the case of cash-on-delivery the minimum amount of the purchase is HUF 2,000. In the case of other modes of payment there is no defined minimum amount for the orders.

MANAGEMENT OF TRANSFERS (defective transfers, wrong transfers, transfers burdened with bank costs)

In the case of a defective transfer, the cost of return transfer shall by borne by the transferring party.
In the case of a transfer from abroad the bank cost has to be covered by the transferring party.

DOMESTIC SHIPPING FEE LIST

FREE OF CHARGE TRANSPORT OF ORDERS BEYOND HUF 12,000 
(the cost of transport is not included in the amount of the order)

Transport cost is unified for orders of values below HUF 12,000 and it is independent of the value and the number of products ordered. The price of transport is added to the order in the basket. We do not deliver orders of individual values that are below HUF 2000 with cash-on-delivery. We deliver these orders only with prepayment.

THE TRANSPORT FEES EFFECTIVE FOR THE ENTIRE TERRITORY OF HUNGARY ARE THE FOLLOWING STARTING WITH MAY 20, 2018 (the prices include VAT): 

                                                 INTERNATIONAL SHIPPING

                                                   International Supplier partner: GLS
                                                         


Payment: PayPal - Debit card (Visa, Maestro, MasterCard), Wire transfer
Shipping: home or workplace
Return package: click
HERE for information


 


COUNTRY

SHIPPING COST
hungarian forint / HUF


SHIPPING TIME
business day

SHIPPING FREE
Austria    2695 HUF     2 - 4     -
Belgium   3850 HUF    2 - 4     -
Bulgaria   3850 HUF      2 - 4       -
Czech Republic   2695 HUF        2 - 4         -
Croatia   2695 HUF 2 - 4  from 18 000 HUF
Denmark   4860 HUF        2 - 4          -
Estonia   8150 HUF   2 - 4    -
Finland  8150 HUF 2 - 4  -
France  4860 HUF 2 - 4  -
Germany  3850 HUF 2 - 4  -
Great Britain  4860 HUF 2 - 4  -
Greece 8150 HUF 2 - 4  -
Hungary from 595 HUF from 12 000 HUF
Ireland 4860 HUF 2 - 4  -
Italy 4860 HUF 2 - 4  -
Latvia 8150 HUF 2 - 4  -
Lithuania 8150 HUF 2 - 4  -
Luxembourg 3850 HUF 2 - 4  -
Malta 8150 HUF 2 - 4  -
Netherlands 3850 HUF 2 - 4  -
Poland 3850 HUF 2 - 4  -
Portugal 8150 HUF 2 - 4  -
Romania 2695 HUF 2 - 4  from 25 000 HUF
Serbia www.makeuplaza.rs please contact to info@makeuplaza.rs -
Slovakia 2695 HUF 2 - 4  from 25 000 HUF
Slovenia 2695 HUF 2 - 4  from 25 000 HUF
Spain 8150 HUF 2 - 4  -
Sweden 8150 HUF 2 - 4  -

*The transport fee of larger sized parcels heavier than 2 kg (chairs, bags) may be other than the prices included in the table. Please contact our client service.
 

INTERNATIONAL COST OF PAYMENT METHOD

 

 

RETURN IN THE CASE OF INTERNATIONAL TRANSPORT

Make Up Plaza packs its faultless products with the greatest care possible, and it checks their intactness prior to dispatching them. We dispatch exclusively perfect and inspected products. Unfortunately, in spite of the greatest care, damages may occur during transport. However, we are ready to solve problems that are not caused by us, and we are not looking for excuses.

Returning a parcel received from abroad:

1./ If you notice any damage on the packaging on the occasion of acceptance, please check the contents of the parcel in front of the courier. If the contents of the parcel are damaged, ask the recording of a report, and subsequently indicate the problem towards us the soonest possible, but at most within 2 days. Send the report in email or through post to us and describe the problem. Unfortunately, in the lack of a report we are not in a position to accept any complaints.

2./ If no external damage can be seen on the packaging, however, after acceptance, you notice any problems on the occasion of opening the parcel, please indicate it towards us in writing the problem towards us the soonest possible, but at most within 2 days.

3./ You may exercise your right to cancel the purchase, and thus the ordered product may be returned, provided you did not test it and you did not use it. You have to indicate your wish to cancel the purchase within 14 days. In this case the cost of returning has to be borne by the customer. Our address is the following: Hungary, 2481 Velence, Hunyadi utca 16.

 

We reserve the right to change on every page of www.makeuplaza.com