GENERAL INFORMATION
Language of the present General Terms of Agreement: Hungarian
Legislation to be applied in case of the agreement: Hungarian law
All the paragraphs of the Legal and Data Protection Statement, the Terms of Purchase and Terms of Delivery and Payment are part of the General Agreement Terms.
In case if you wish to buy anything in our webshop or if you intend to be an active user, please read our General Terms of Agreement carefully (hereinafter referred to as: GTA) and you should resort to using our services only if you agree with all the terms and conditions stated therein and if you regard them as binding.
The present document will not be filed, cannot be retraced later on, it is only concluded electronically and it does not refer to any kind of code of ethics. All the contents of each paragraph are an integral and inseparable part of the GTA that you should read carefully before using the webshop and/or purchasing anything.
The agreement is concluded between the Buyer and the Seller electronically. By registering on our customer website you accept all the terms and conditions contained in the General Terms of Agreement as binding.
Makeup Plaza Webshop distributes professional make-up products. You can learn more about our products by clicking on the „About us” option.
BioBronz Ltd. will deliver orders from the webshop anywhere in Hungary where the Hungarian Post normally delivers consignments. Products can only be ordered from our webshop electronically, with delivery.
In our webshop orders can only be made electronically, through the internet, at the following site: www.makeuplaza.com. We cannot accept orders through the phone, by e-mail or post.
The purchase price indicated beside the products includes value added tax which amounts to 25% (hereinafter referred to as VAT). The delivery fee has to be paid separately which you can learn about under the Terms of Delivery and Payment option (except for the possibility of free delivery). You do not have to pay for the packaging separately (except for cases when the customer asks for ornamental packaging). The delivery of the package is an indirect service.
In makeuplaza.com webshop you have to register before purchasing and you have to provide the general delivery and invoicing data as well. Registration and providing the data is free and voluntary. You can modify and delete your data in writing or through the telephone at any time.
By making an order and registering at the makeuplaza.com website and webshop the Buyer/User consents to accept and acknowledge all the terms and conditions, statements, terms concerning purchases and delivery contained in the regulations and the General Terms of Agreement, moreover, agrees with all the terms of the website and all the paragraphs of the statement and considers them as binding.
Making an order cannot be considered as an agreement, it can be modified and waived freely and without consequences until performance. The contract comes into effect when taking over the product. You can delete and modify your order at any time preceding the posting of the package, electronically in e-mail or on the phone.
The order made by the customer comes into force after we have confirmed it by sending an e-mail from the info@makeuplaza.hu e-mail address. We will confirm the order within 48 hours at the latest and list the ordered products and their prices, haulage costs and the expected date and time of posting. BioBronz Ltd. and makeuplaza.com do not take any liability for unreal e-mails or e-mails that do not work, and consequently for delayed or failed delivery or any kind of damage resulting from the above.
Subject of the contract concluded between the Parties:
The contractual relation is established between the Parties when the product is purchased and paid for. The subject of the contract may refer to all the priced products on stock that can be ordered from BioBronz Ltd.’s makeuplaza.com internet webshop. The products that are being uploaded to the webshop and products that are not available shall not be subject of the contract. Product information is specified next to the available products that can be ordered. The purchase price specified beside the items contains value added tax which amounts to 25% (hereinafter referred to as VAT). In case of products where a price of HUF "0" (zero) is indicated, are not available for the time being, thus shall not be subject of the contract.
We reserve the right to reject orders that have already been confirmed, partly or entirely. Performance in part can only take place after agreement with the customer. In case if the customer paid for the product in advance, we undertake to cover the costs of returning the entire amount to the Customer.
Please read the following documens carefully
- Legal and Data Protection Statement,
- Terms of Purchase,
- Terms of Delivery and Payment
options which are integral and inseparable part of the GTA.
You can ask questions arising in connection with the functioning of the webshop, its order and delivery processes and product information by contacting us at the contact details specified on our webpage (Contact option).
Intellectual property rights
The internet pages and the entire webpage of makeuplaza.com is protected by intellectual property. The preliminary consent of BioBronz Ltd. is required to use texts, parts of text and the pictures and photo material that are the property of www.makeuplaza.com. Legal protection and intellectual property rights concern the downloading of pages, using the pages in other media and webpages. The entire contents or parts of it published on the webpage can only be used for commercial or any other purposes if we gave our preliminary consent to it.
Makeuplaza.com’s own pictures and press pictures can be published but in this case the logo, name, contact details of Makeup Plaza and the text saying „All rights reserved” (in a font size defined in advance) have to be clearly indicated. In addition, the requesting party shall inform BioBronz Ltd. in writing („Contact” option) concerning the place and date of publication. Use of this nature is free of charge.
Makeuplaza.com does not consider all the pictures, graphics, sound recordings and videos as its own except for cases when the material is obviously part of its intellectual property. In this case BioBronz Ltd. is entitled to have exclusive intellectual property rights. It is forbidden to reproduce or use such graphics, sound recordings and videos or any other texts published in any other electronic or printed media without our preliminary consent. The intellectual property belongs to the respective owner(s) of visual contents, which we indicated. In case if you are the owner of the intellectual property of a picture or photo and you do not want it to appear on the website of makeuplaza.com, please contact us in writing or phone and we will remove the contents as soon as possible.
Data protection, handling personal data
Concerning the handling of data Act LXIII of 1992 concerning Data Protection (Avtv.), and other relevant Hungarian legislation concerning data management shall be considered as normative.
We are going to store your data for an undetermined period of time or until you request their deletion in order to give evidence of the contractual conditions at a later date. BioBronz Ltd. treats your data as confidential, does not disclose it to third parties, except for the data that is required by the transport company for delivering the order, or if they are needed by the authorities. Data are exclusively collected and processed for BioBronz Ltd. in order that the company can perform its business tasks, can organize promotions and advertisement campaigns, respecting the relevant dispositions of legislation concerning the protection and treatment of personal data.
We are not going to use the e-mail address that you provided for our newsletter without your consent, only with the purpose of fulfilling orders. In case if you want to get updated information concerning our offers, promotions and novelties, please subscribe to our newsletter. Providing data is voluntary and free of charge.
BioBronz Ltd. acts in line with paragraph 30 of the Avtv., according to which personal data can be disclosed in connection with a specific purchase.
Personal data, their registration, modification, deletion, faulty registration
Registering on our website has a significance if you order anything from our webshop.
You can only order products from our webshop after having registered there.
Providing data is voluntary and free of charge. You can delete, modify and correct your personal data free of charge at any time with the help of your registration name and password or requesting it on the phone, in a letter or electronically. In this case you should contact us in e-mail or on the phone (during working hours). We will do our best to perform these requests as soon as possible.
Registration, modification and deletion
Registration on the webpage of Makeup Plaza is free. The condition of the registration is to provide precise, complete and up to date information on the registration sheet and to accept the terms of purchase and delivery and the GTA. You need to provide a valid e-mail address and a password. It is your responsibility to keep your password private and to ensure the confidentiality of the login information. Following registration our system is going to send an activating e-mail to your e-mail account. Later on, with the help of your login name and password you can modify your personal data at any time. You can request the deletion and/or modification of your registration by sending us an e-mail at any time. Modification or deletion of the registration is free.
It is forbidden to create false accounts and profiles. In case of doubts BioBronz Ltd., the operator of makeuplaza.com is entitled to confirm personal data, in order to certify the lawfulness of name use. Makeup Plaza reserves itself the right to delete or suspend unlawful registrations at any time without prior notice.
ATTENTION! In case if you fail to activate the link within 1 month following registration, our system will automatically delete your registration, thus, you will have to repeat it if you wish to register at our website.
Faulty registration
In case if you provided faulty information when completing the required data and/or if you did not entirely complete the compulsory fields and for this reason our system did not manage to register you, the operator of makeuplaza.com, BioBronz Ltd. does not take any liability for the damages resulting from the User’s fault and the technical problems emerging during this process.
Limiting liability on the webpage
BioBronz Ltd. does not intend to ask for personal data from persons younger than 14 years of age. In case if a person younger than 14 registered personal data in our system, the consent of the child’s parent or guardian is required. In case if the parent or guardian did not consent to providing the child’s personal data, he or she can request the deletion of these pieces of information according to the process described in the previous paragraph. Of course, in this case the data sent to us will be deleted from our system as soon as possible. When registering we do not request any written forms concerning the consent of the parent/guardian.
Excluding responsibility on the webpage
BioBronz Ltd, the operator of makeuplaza.com webshop does not take any kind of responsibility for the damages due to loss of data, software restoration, downtime or any other damage due to failed production or working hours encountered by the Customer or outstanding profits and losses. The User/Customer acknowledges that he or she has to ensure proper use and protection of his/her computer and the data stored on it. The operator of makeuplaza.com webshop does not take any liability for any kind of outer, direct or indirect faults, special or potential consequences, losses, with special regard to damages due to breakdowns, delayed information transfer or viruses or system faults, including cases when BioBronz Ltd. was informed of such potential damages, losses or costs. We do not take any responsibility for faults – print or technical – that do not belong to our direct liabilities.
Webpage content, purchase price, parameters, the appearance of the product's colour
By using the webpage or service it is your full responsibility to decide if the information provided conforms to your demands or sensibility. The author does not take any financial or intellectual responsibility for the use of data published on the website.
The operator of makeuplaza.com tries to provide the most precise information possible to the User concerning the priced products available at its websites. Technical problems might arise during the introduction of non-priced products with zero HUF price, thus these pieces of information are informative, shall not be considered as an offer. We reserve the right to modify them at any time.
The descriptions available beside the products available in the webshop can differ from the descriptions provided by the manufacturer. The photos next to the products are only symbolic, the real packaging and appearance of the products may be different. The packaging/description of the products available on our stock may differ from that of the manufacturers since the manufacturers often change these parts of their products, thus we reserve the right to have different packaging/description in case of the products on our stock than those published by the manufacturers. BioBronz Ltd. does not take any responsibility for any changes in product descriptions due to modifications applied by suppliers, manufacturers or changes taking place for any reason and without prior notice.
We do our best to publish the real colour of the products which are available on our website. However, since the appearance of the colours might change due to special features of the monitor and individual settings, we cannot guarantee that the colour of the delivered products will be exactly the same as the colour of the products seen on the webpage. We cannot accept any kind of complaints concerning colours.
Parameters:
We tried to provide all kinds of sizes as precisely as possible.
Purchase price:
The prices indicated beside the products is a gross retail purchase price that already contains the value added tax (25%). We reserve the right to change our prices and stock. Products with "0" (zero) price value are not available.
Browsing our webpage, webstore, browsers and cookies
You are free to browse our web store and webpage without revealing your orders, registrations or entity, so you can get acquainted with our webpage, look into our products and prices. In this case you don’t need to grant us your details.
Browsers and cookies
Browsers:
Our page is best viewed with Microsoft Internet Explorer 7.0+ or Mozilla Firefox browsers.
Cookies:
Cookie is an information package, which is sent by the homepage (server) to the user’s browser, and is stored on the local computer. This way the homepage is able to connect the actual request with the preceding ones: it is most frequently used to identify registered users and register the “shopping cart”. For shopping, the cookies must be enabled. Please, enable the use of the cookies. Your machine’s IP address will be recorded! In case you don’t wish to enable cookies, you can disable it in your browser settings. In this case certain elements of our services will not or just partly be available. Cookies don’t store personal data.
Exclusion of the responsibilites for third-party webpages, links
Users can click away from makeuplaza.com webpage to another webpages. BioBronz Kft. is not responsible for the contents of these external links, or the changes and updates made on these pages and are not supervised by BioBornz Kft. Jumping onto these websites the User gets onto websites maintained by other service providers which are edited by third-party and their contents are not known by the maintainers of makeuplaza.com. In this case the maintainers of makeuplaza.com have no influence on the handling of personal data and have no responsibility regarding related webpages. The purpose of the links to the third-party internet pages is to ease orientation and serves only comfort functions, but this doesn’t mean that the author is identified with the content of the certain webpage, thus BioBornz Kft. makeuplaza.com cannot be identified with any of the statements on these webpages. BioBronz Ltd. is not responsible for the contraventions of law and the harms caused by those on these webpages. When viewing these related websites, the Terms of Condition by this website’s owner is the authoritative.
Validity
By register and placing an order, the Customer/User acknowledges and accepts the shopping-, delivery-, paying-, and the license agreement and all the agreements contained in these rules.
The right to desist from purchasing
In accordance with the edict of 17/1999. (II. 5.) you can desist from purchasing without explanation.
The contract between the Seller and the Customer concludes when the Customer receipts and pays for the product. When the contract concludes at the time you receipt and pays for a product, you have 8, ie. Eight working days to desist from purchasing without explanation via phone or in written form by post or in electronic way in the form of email. In this case BioBronz Kft., immediately or at the latest in 30 days, is liable to refund the amount of money paid by the customer to the bank account, or by postal refund – according by your request - given by You at the time of desist. The refunding and the costs are on the Seller. If the delivery of the product to the Customer was not free then the Seller refunds the delivery cost as well to the Customer. The Customer has to pay only for returning the product to the Seller, there are no other costs. The Seller can demand refunding from the Customer in case there is damage to the product due to out of normal use. In case of written desist, it is sufficient for the Customer to send the Desist Statement in 8, ie. Eight working days to the Seller. In case of postal desist the posting date is taken into consideration.
E-mail address: info@makeuplaza.hu
Postal Address: H-2481 Velence, Felszabadulás 2-3.
Phone Number: 00 36 20 94 66 118
Post the product as a registered post with LNK service (10,- HuF charge) to our address packed with at least the safety we posted it to you and include the declaration of desist. This way you can prove the posting date. You can create the desist declaration freely we have no specific form for this. You can send us the original invoice or its photocopy by post or the scanned form in electronic way. In case sending us the product back, please don’t post it cash on delivery, we can’t afford to receive such consignments. As far as possible, please post the product back to us as a “Registered LNK” consignment. The full charge of the returning is on the Customer. After receiving the product we record the unpacking and the examination of it with a video camera. If the product was not packaged properly and this caused damaged to the product, the Customer is liable to refund it.
The right to desist when purchased cosmetics and hygienic products:
The Customer has no right to desist from purchasing if he/she unpacked the product package or used the product. At receiving, please check if the package is undamaged before the postman. We refund the purchasing cost only if the package is not unpacked, used and the product is complete.
The cosmetics products in the contract are import products, thus the prices could depend on money-market fluctuations on which BioBronz Kft. has no influence on.
In case of defective fulfillment:
If you received other product than you ordered, please contact us immediately on phone or in email and we replace it for free.
In case of defective product:
We replace a purchased product only if those are proven defective. If the ordered product is proven defective we exchange it for free. If we are not able to replace the product, the Customer can choose if he/she wishes to receive discount on the defective product, or can choose another product taking the value into consideration, or can desist from purchasing.
Complaint caused by delivery failures:
Biobronz Kft. packs the products in perfect condition with extreme care and checks the product’s safety before posting it. Always check if the package and the containing product are undamaged after receiving it. After receiving the package, unpack it and check if it is undamaged before the postman. The postman must wait for you to unpack and check the product. If the delivered product is defective, ask for the delivery record and don’t take over the package. We are taking complaints only if this record exists. We are unable to replace any product if there is no record of your complaint. If you have any problem with this, contact us, we are willing to try to solve the inconvenience. Our purpose is for the customers to be happy with our services and products. Our saying is “We seek the solution, not the excuse.”
The laws and information regarding consumer protection are available on the homepage of the National Consumer Protection Supervision (www.nfh.hu). In issues not regulated here, the Civil Code and the rules of the edict 17/1999. (II. 5.) are the authoritative.
In lack of present information the Consumer can desist from the purchase for three months.
Modifying the terms of usage
BioBronz Kft, the maintainer of makeuplaza.com reserves the right to modify the present terms of use and the terms of purchasing without particular explanation and notifications. The customer can always look into the actual terms from this part of the site and the other menus, which terms are effective from the date of publishing.
In case of change in price the prices of the ordered products are the ones the date when ordered, that price will be billed. We reserve the right of changing prices!
The maintainer of makeuplaza.com reserves the right to change anything on every single of its websites.
Guarantee, warranty
Warranty:
The distribution of products meets all the requirements of the Hungarian law. We assure the warranty on our products ordered by laws for purchasing. The warranty for the non-long life consumer goods is 6 months. The authoritative for the sellers warranty and guarantee responsibilities are the decrees of the civil code, the edicts 151/2003. (IX. 22.), 49/2003. (VII.30.) GKM and 72/2005. (IV. 21.).
The availability of the cosmetics is varied uniquely and depending on the produce date as well. The availability is shown on the box, product or the package.
Guarantee:
For the cosmetics and hygienic and the other products distributed by us the law regulation of edict 151/2003. (IX.22.) is the authoritative.
In case of defective fulfillment (in case of defective product):
If you received other product than you ordered, or the product is proven defective, please contact us immediately on phone or in email and we replace it for free. Considering that we are a web shop, we don’t have each and every product in stock.
In case of defective fulfillment you can ask for:
1.) replacing the product,
2.) discount on the product,
3.) desist from purchase,
4.) choose another product taking the value into consideration .
If we have the product on stock, we replace it and then we post it the next day we receive the product needs to be replaced. The customer decides whether he/she reserves the order and waits for the product to arrive and replacing, or we refund a part of the full amount, or choosing another product taking the value into consideration, or to desist from purchase. The stock is being registered after the processing of the orders that day. There are products which cannot be re-ordered.
In case of defective product we replace the purchased product only if it is proven defective.
Defects caused by delivery:
Biobronz Kft. packs the products in perfect condition with extreme care and checks the product’s safety before posting it. Always check if the package and the containing product are undamaged after receiving it. After receiving the package, unpack it and check if it is undamaged before the postman. The postman must wait for you to unpack and check the product. If the delivered product is defective, ask for the delivery record and don’t take over the package. We are taking complaints only if this record exists. We are unable to replace any product if there is no record of your complaint.
Product replacement:
You can ask for a simple product replacement, taking the value into consideration if it isn’t defective, on phone or in written form. ATTENTION! If you wish to ask for replacement, you have three days after you received the product to do so! After three days, replacement is not an option. After you informed us we send a confirmation mail to you, and you can post the product back to us only as a “Registered LNK” package, with all its papers, packed in safely (at least the way we did). In this case the Customer pays for the delivery fees and the newly ordered product’s delivery fee as well. We are not able to take over cash on delivery packages, so post the package only as a “Registered LNK” consignment! Due to hygienic reasons we replace a product only if it’s not unpacked, is undamaged and is in the original and complete packaging with all the papers found in the package. After receiving the product we make a video of the unpacking process. In case we receive damaged product caused by improper packaging, the Customer is liable to refund the caused damage.
Makeuplaza.com web shop is exempted from the responsibility of warranty based on the Civil Code’s 305/A. § (1) pharagraph:
The web shop is allowed to sell products with minor flaws (eg. aesthetic flaws, defects caused by delivery etc.) in the scope of discount. The Customer is always informed about the defect before placing an order. The exact description of the defect is always shown in the product description near the photo of the product in the web shop. After acknowledged the defect, by placing the order the Customer acknowledges and accepts the defect. Product replacing issued from a known defect is not an option.
Managing complaints:
We are taking complaints orally or in written form. You can find us under the “Kapcsolat” (Contact) menu. After receiving a complaint, we pass judgment on it and writing a record of it, in which we record:
- Consumer’s name and address,,
- the name and the price of the product
- the date of purchasing,
- the date of announcing the defect,
- the description of the defect,
- the demand enforced by the Consumer,
- the method of settling the complaint.
Deviating from the content and order of practice of the warranty rights is not an option.
If we can’t declare on the completion of the Consumer’s demands on the date of announcement, we inform the Consumer about our point of view in not later than three days.
We remind you, if the viewpoint of BioBronz Kft. is not acceptable by you, you can turn with your complaint against our decision to the following organs – in accordance with the type of your complaint:
In case of argument we suggest you to turn to Székesfehérvári Békéltető Testületet (8000 Székesfehérvár, Hosszúséta tér), after unsuccessful agreement you can turn to Székesfehérvári Bíróság.
You can inform us about your demands on warranty and guarantee on our customer service phone number, or in electronic mail and in postal mail, which can be found under the “Kapcsolat” (Contact) menu.
The edicts 151/2003. (IX. 22.) and 49/2003. (VII.30.) GKM are the authoritative on the Seller’s responsibility for warranty and guarantee. You can find more information about warranty and guarantee on the website of the National Consumer Protection Supervision: www.nfh.hu.
Other regulations
In issues left out from the Terms of Usage, the authoritative is the regulations of the Hungarian Law, the Civil Code, the edict 17/1999. (II. 5.) about the contract between the Absents and the 2001. CVIII. law about Electronic commercial services and services contiguous with the information society. The invalidated or invalid regulations have no effect on the other regulations. The pictures and the product information are only informative.
You accept the terms of BioBronz Kft. by browsing the web shop’s site and by placing an order. For a full-scope of information please read the rest of the menus as well.