Information >
Shipping and payment terms
GENERAL INFORMATION
Orders placed through our webshop will be delivered to the specified delivery address by our contracted partner, Hungarian Post Ltd. throughout the territory of Hungary. The delivery can take place during office hours, from 7.30 a.m. until 5 p.m. Having the parcel delivered to you is a brokerage service offered by makeuplaza.com.
Orders become valid only after they have been confirmed by BioBronz Ltd. from its e-mail address info@makeuplaza.hu Please be precise in specifying your e-mail address and before sending your order make sure your e-mail box is not full. Customers having a mail box at freemail.hu should check also their SPAM box. In case the specified e-mail address is not correct and we cannot contact you, we cannot send the order confirmation to you so, we cannot deliver you the products you ordered. BioBronz Ltd. takes no responsibility for any delay in or for the failure of the delivery, if the delay or failure is originating from such a corrupt information.
After the receipt of your order, within 48 hours at the latest, we send an order confirmation from our e-mail address info@makeuplaza.hu to your e-mail address specified during the registration. In this confirmation you will find the list of the ordered product(s), their prices, the delivery cost, the expected delivery date (by mail), the access path to our General Terms and Conditions and all other necessary information.
In case the ordered product remains unaccepted and we have to have the goods returned, we cannot unconditionally accept another order to be delivered to the same address. BioBronz Ltd. reserves the right at its sole discretion to not deliver to certain addresses the orders received through its webshop. Should BioBronz Ltd. decide not to deliver you the ordered goods, the Customer will be advised about this decision by e-mail or by eventual other means.
ATTENTION! IN CASE THE PARCEL REMAINS UNACCEPTEDThe delivery and return costs will be charged to the Customer. Further, all other expenses occurred will be charged to the Customer. The parcel can be delivered again only after the receipt of the price of the parcel in our bank account by bank transfer or by cash payment to our bank account.
In case of fraud, deceptive and malicious orders all the expenses occurred will be charged to the Customer and enforced through legal action!
DEFECTS ORIGINATING FROM THE DELIVERY Biobronz Ltd. carries out the packaging of its faultless products and performs the examination for any damage on them before the delivery with its utmost care. After the receipt of the parcel please check every time the parcel and the product it contains for possible damages. On receipt, please open the parcel and check it in the presence of the carrier. The carrier should wait until you open the parcel and check its content. Should the received goods be damaged, please immediately ask the carrier to draw up minutes, and refuse accepting the parcel. We can accept any claim only if you present us such minutes. Without such minutes we cannot replace the product and cannot accept your claim. Should you have any problem in such a case, please contact us through any of our contact means. We shall be pleased to be at your disposal and we try to solve your inconvenienct situation. Our aim is to keep our customers being satisfied with our services and products. Our motto is: „We are searching for the solution, not the exuse."
DELIVERY AND PAYMENT TERMS, ACCEPTANCE AND CONTENT OF THE PARCEL
Order processing:
Our order processing and customer service is available on weekdays, from Monday to Friday from 10 a.m.until 6 p.m. We do not process any order during weekends and on bank holidays. However, you can send us your order beyond the above office hours. In such cases the order will be processed on the next business day. Subject to the stock position, the order will be delivered on the first business day following the processing of the order. A shipment advise will be sent to you by e-mail.
Delivery date:
The delivery time is indicated in Italian style to the right from the picture of the products, below the product description. Normally it is 1 business day. Should it be different, it is indicated too. Considering the chronological order of the orders and depending on the stock situation, the delivery date will be the business day following the day of the order processing. We reserve the right to change the delivery date of the products even after the order confirmation is sent. Make Up Plaza will do its best to deliver the products as soon as possible. Please always read the delivery time indicated next to the picture of the product in Italian style. The delivery time is 1-2-3 days depending on the payment terms. By clicking here you can see OUR DELIVERY RATES and OUR SHIPPING WEIGHT TABLE.
In case the ordered product is not on stock, we inform you about the possible delivery time in our order confirmation and the product will be delivered on the business day following the arrival of the product in our warehouse. BioBronz Ltd. reserves the right to change the delivery time of the orders, but in such cases we inform the Customer about the change on the earliest possible date, and the Customer will have the right to decide wether to maintain the order or to change it or to cancel it.
SAFE - SIMPLE - FAST
Payment terms:
- Cash on Delivery (only in Hungary)
- Cash payment to our bank account (without using the Customer’s bank account, by simple
cash payment)
- Bank transfer
- Postal money-order by ’pink cheque’ (only in Hungary)
- PayPal
1./ Cash on Delivery SLIGHTLY EXPENSIVE -FAST - SAFE- SIMPLE !
You pay the total price of the parcel to the postman or to the carrier in cash, in Hungarian Forints on the acceptance. It is not possible to delay the payment. The carrier has no right to hand over the parcel to you unless you pay the total price of the parcel on the acceptance. The cash receipt can be used as a document testing the delivery costs, so we do not issue a separate invoice for that amount.
2./ Cash payment to our bank account CHEAP - SIMPLE – VERY FAST - SAFE !
In this case you do not have to use your bank account. You simply go to the nearest branch of Raiffeisen Bank and pay the exact amount indicated in our order confirmation (no more, no less!) to our bank account. After the receipt of your oder we send you the order confirmation together with the necessary bank details.
In case you want to pay your order by cash payment to our bank account, you have to do it before the delivery of the parcel, so you have to make a prepayment. After the receipt of your order, in our order confirmation we inform you about all the information necessary for making such a payment and about the latest payment date. Then, you have to go to one of the branches of Raiffeisen Bank in Hungary, and simply pay the total amount to the account of BioBronz Ltd. IMPORTANT! In the ’Information’ field of the bank payment order please indicate the information you have received from us. In this case we receive your payment immediately. We cannot deliver your order unless the total order amount is paid before the payment date given in our order confirmation. Your parcel will be delivered when the total purchase amount is credited on our bank account. No additional cost for packaging will be charged.
3./ Bank transfer CHEAP- SIMPLE - FAST - RELIABLE !
In case you want to pay your order by bank transfer, you have to make the remittance to our bank account before the delivery of the parcel. After the receipt of your order, in our order confirmation we inform you about all the information necessary for making the payment and about the latest payment date. IMPORTANT! Please make sure that in the ’Information’ field of the transfer order you indicate the information you have received from us. Please transfer exactly the order amount, no more and no less. We cannot deliver your order unless the total order amount is paid before the payment date given in our order confirmation. Should the payment not be made in time, your order will be canceled. Due to the bank procedure time the delivery date may be delayed by 2-3 days. Your parcel will be delivered when the total purchase amount is credited on our bank account. The bank transfer charges are to be borne by the Customer. No additional cost for packaging will be charged.
4./ PayPal
5./ Postal Money-order by ’pink cheque’ COSTLY - SIMPLE - SLOW - RELIABLE !
We propose to use this payment method in case you want to place an order with us, but you cannot pay by bank transfer nor you can make the cash payment in a Raiffeisen Bank branch. This is a traditional payment made in a post office, using a ’pink cheque’. You can make such a payment in any of the Hungarian post offices. All you have to do is to go to any post office, ask for a ’pink cheque’ from the clerk and fill in the fields as follows: CLICK (only in Hungary)
Late payment in case of bank transfer or cash payment to our bank account
In case you have selected bank transfer or cash payment to our bank account as preferred payment terms, you have to make the remittance or the cash payment before the payment date indicated in our order confirmation. Should you fail to meet this obligation, your order will be automatically canceled without any notice. We ask for your understanding.
Acceptance of the parcel:
Our official, contracted partner is Hungarian Post Ltd. The delivery of the parcels can take place during office hours, from 7.30 a.m. until 5 p.m. In case the postman finds nobody at the delivery address to accept the parcel at the time of the delivery, he leaves a written advise (just as in the case of a registered letter). By showing this written advise in the local post office you can get the parcel there within a time limit defined in the written advise (normally 5 business days).
If the delivery addres is not your home, but your company:
In such cases please indicate in the “Notice” field your office hours (interval), when you are present at the delivery address. If possible, please give your phone number too.
The content of the parcel:
- The ordered product(s)
- Invoice
- Despription of the product in Hungarian language
- Withdrawal rights briefly